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REFUND POLICY

All Sales Are Final (Digital Products)

Due to the nature of digital goods, once a game key or gift card code is delivered, the sale is final. JollyPads does not offer returns, exchanges, or refunds on delivered digital purchases. Once a digital code is emailed to you, it is considered consumed.

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Rationale – Digital Code Security

Unlike physical products, digital codes cannot be verified or restocked once delivered. We cannot determine if a code has been used or shared after delivery, and attempting to check would make the code unusable. This is why we generally do not accept refunds on digital code sales. This policy also helps us prevent fraud and unauthorized use.

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Exceptions – Unused Codes

In rare cases, we may consider a refund only if the code is proven unused and unredeemed.
To qualify, you must:

  • Contact us before attempting to redeem the code.

  • Provide your Steam or PlayStation account ID so we can verify that the code has not been added to your account.

Refunds under this clause are at the sole discretion of JollyPads and only issued if we are confident the code is unused.

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Non-Refundable Scenarios

 

To avoid confusion, here are situations in which we will not offer a refund:

  • Code Already Redeemed: If our system or the platform shows the code as used, we cannot issue a refund - even if you claim not to have redeemed it. Keep your code safe after delivery.

  • Incorrect Email or User Error: We deliver to the email you enter at checkout. If it was incorrect or inaccessible, and the code was sent there, we cannot be held responsible.

  • Incompatibility or Region Issues: Please ensure the key is compatible with your region, platform, and system. We clearly list any region locks or platform restrictions. No refunds will be given for mismatches (e.g., wrong region, console, or unsupported device).

  • Change of Mind / Buyer’s Remorse: All sales are final. We do not accept refunds because of a change of mind.

  • Used Gift Cards or Partial Redemptions: Once a gift card is redeemed or partially spent, it cannot be refunded. Treat digital codes like cash - once used, they are non-recoverable.

 

Refund Request Procedure

If you believe your situation qualifies for a refund (i.e. code is unused), follow these steps:

  1. Contact Us Promptly
    Email our support team within 24–48 hours of your purchase. Include your order number, the code/key in question, and a detailed explanation.

  2. Provide Verification
    We may ask for screenshots of your account or permission to verify your game library status. This ensures the code wasn’t activated.

  3. Investigation
    Allow a few business days while we review your request. We may reach out to the game platform for redemption status.

  4. Resolution

    • If the code is confirmed unused and cannot be redeemed due to a fault on our end, we’ll issue a refund.

    • If the code was delivered, valid, and shows as redeemed, we will deny the request (with explanation).

 

Refund Processing Time

Approved refunds will be processed within 5–7 business days. Refunds are issued to the original payment method. Processing time depends on your payment provider (e.g., bank or digital wallet).

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No Chargebacks Without Contact

Please contact us before initiating any chargebacks with your bank or card provider. We are committed to resolving genuine issues. Fraudulent chargebacks for delivered digital goods will result in account suspension and potential legal action.

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Our Commitment

We guarantee every code sold is valid and working at the time of delivery. If you have a problem with redemption, we’ll help resolve it - either through instructions, a replacement, or, in rare cases, a refund.

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Our refund restrictions exist to prevent abuse—not to ignore customer problems. We take your trust seriously and aim to support you as best we can.

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By purchasing from JollyPads, you agree to this Refund Policy. For any questions, contact our support team—we’re here to help.

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